Custom Solutions to Scale: LUX transformed Navitaire's airline-focused system into a fully customized train reservation platform, enabling seamless booking, scheduling, and ticketing for Brightline passengers.
Innovative Design for Flexibility: The platform supports multiple travel needs, from commuter scheduling to advanced group management, integrating real-time data for exceptional passenger experiences.
Efficiency and Paperless Vision: Through advanced APIs, intuitive applications, and automated tools, Brightline transitioned to a predominantly paperless system, reducing costs and increasing operational efficiency.
Brightline envisioned an integrated system to handle ticket sales, scheduling, and tracking seamlessly. To achieve this, they partnered with LUX, which adapted Navitaire's airline-centric system to meet the unique demands of train travel. LUX engineered:
APIs to bridge Navitaire with third-party systems.
A fully redesigned booking platform accessible via app, website, and kiosks.
Real-time turnstile and ticketing solutions for effortless boarding and rescheduling.
Advanced scheduling tools for both passengers and crew, simplifying complex workflows.
By repurposing Navitaire's dotREZ web product into an API-driven architecture, LUX ensured all applications shared consistent business rules and data sources. This cohesive approach streamlined the integration of various operational and customer-facing systems.
Personalized Travel: Customers' preferences, such as seat location or traveling with pets, are stored and used to enhance their experience. Features like group travel and automated rescheduling offer convenience and adaptability.
Ease of Access: Multiple booking channels—apps, kiosks, and websites—enable passengers to manage their travel effortlessly. Turnstile technology ensures smooth, paperless boarding while accommodating late or early arrivals.
Simplified Commuting: Monthly passes and automated scheduling for regular commuters allow users to book multiple trips with a few clicks, saving time and ensuring a hassle-free journey.
Reliable Crew Scheduling: Hidden car configurations and visual tools for train and crew management ensure operational efficiency and swift adjustments.
LUX's solutions elevated Brightline’s operations by blending innovative technology with customer-first design. By harnessing the full potential of Navitaire and adding customized layers, Brightline offers a superior travel experience that is intuitive, efficient, and tailored to modern commuter needs.